Frequently Asked Questions (FAQ)

1.REGISTRATION METHODS

It's the first time I order, what should I do?
After clicking on a product, you enter the Product Sheet. Here you find the "Add to Cart" button: by clicking on the button, the product is inserted into your Virtual Cart. After finishing browsing the various categories of the online catalog, you can go to your Shopping Cart, change the quantities of products in order, remove or add others and proceed with sending the order.

Why do I have to register?
By registering you will have several advantages.

1) Permanent Cart. Products that you add to the cart during a visit will remain on subsequent visits until you decide to delete them.

2) Order History. You can see all the purchases you have made, print a summary of the order and check its status

3) Address Book. You can add addresses that you can use to send your purchases directly to a person to whom you give a gift or to an address different from yours. If you are registered, when you return to purchase you will not have to re-enter all your data each time.

Can I buy while not registered?
Yes, registration is not mandatory. Orders can also be placed without registering, inserting all the data for shipping and payment, or even by fax.



2.DELIVERY METHODS

How much is the transport?
Delivery costs vary depending on the type of shipment chosen by the customer and include all the ancillary costs (packaging, shipping, etc.). The amount is well highlighted in the final summary of the order, or you can consult the "shipping" page

How long does it take to deliver?
The order will be processed within 3/5 working days starting from the day on which the order will be perfected.
The order is considered "processed" when:
- the customer has sent the order, in the case of cash on delivery
- the documentary evidence is provided by the customer via e-mail to edizioni@lucidellesodo.it, of the payment of the supply.

How can I return the defective goods?
Just contact us by sending an e-mail to: edizioni@lucidellesodo.it.


3.PAYMENTS

What forms of payment are available?

The forms of payment available are:

• Credit Card
• PayPal
• Bank wire

4.PURCHASE AND CONTACT US

What is the procedure for placing an order?
www.rcmodelstore.com has opted for a division of its articles according to categories, which can be reached starting from the homepage. Each category is accompanied by additional sub-categories. Each product is complete with card, photographic details and description. Choose the products to buy and click on the "Add to Cart" button. The products will be added to the cart. To complete the order, click on the "Shopping Cart" button located on the top bar, or on the "Cart" icon at the top right and follow the indicated procedure, confirming from time to time, until the choice of payment method. At the end of the procedure the system will send you a summary e-mail of the order made.

Can an order be deleted?
Simply contact us by e-mail at edizioni@lucidellesodo.it

How can I have a written receipt of my order?
Once the order has been sent, a confirmation page will be displayed. This page will serve as a receipt and we recommend that you print it directly from your computer.
You will receive, however, immediately after the purchase, an e-mail notification containing also the order number of the purchase made..


5.OTHER QUESTIONS

What is the "cart"?
The cart is the virtual space in which you enter the products during the visit to the site. The cart shows you the products you have decided to buy. including the subtotal of costs, so that at any moment you can have a clear idea of ​​the expenses you are making. You can at any time add, modify or delete products from your cart.

How can I see what my "cart" contains?
With our system you will always have a clear view of what you want to buy in the top box. By clicking on the shopping cart link you will immediately see the detailed list of all the products that up until that moment you have decided to buy.

How can I change the content of my "cart"?
The shopping cart provides some buttons to change the number of pieces related to each product inserted, to eliminate products no longer desired or to empty it completely.

How can I quickly search for a product?
Using the search engine internal to the site. To activate it, you can type the name of the desired product in the box on the top left on all pages of the site.